NamDang

Booking journeys and security platforms. From product direction to shared systems.

I’m a Senior Product Designer working across B2B SaaS and B2C, with founding experience at Nightfall AI and design leadership at The Routing Company. My scope spans product strategy, end-to-end ownership and cross-functional alignment. Often working as the sole designer, I connect decisions to business outcomes and build systems that help other teams deliver.

2017 — now
Five companies, oldest first

1. OCT 2017 – DEC 2018 · SAIGON, VN

   Microsoft

   SOCIAL COMMUNITY MANAGER

   Ran Microsoft Vietnam's social community programs across its channels, growing engagement 30% month over month.

2. JAN – DEC 2019 · SANTA CLARA, US

   ServiceNow

   UX SPECIALIST

   Led UX discovery for an application page with a million visits a month, and cleared 90% of the off-brand material from the marketing asset library.

3. OCT 2020 – FEB 2022 · BOSTON, US

   The Routing Company

   LEAD PRODUCT DESIGNER

   Designed the rider, driver and dispatcher apps from zero as the only designer, now live in six markets for over a million riders, and the prototypes that helped close a $15M Series A.

4. MAR 2022 – OCT 2025 · SAN FRANCISCO, US

   Nightfall AI

   FOUNDING PRODUCT DESIGNER

   Co-created Twilight and connected onboarding, policy creation and alert resolution across Nightfall’s security platform.

5. MAR 2026 – NOW · SHANGHAI, CN

   Trip.com Group

   SENIOR PRODUCT DESIGNER

   Owning design strategy and delivery for international flights. My ChatGPT system was reused by Trains and Hotels; Europe recorded 30 bookings in its first two months.